Wireless Android Auto not working as advertised following October 2023 navigation update.

We've spent untold hours by phone, email, in the car, and at the dealership trying to address this issue with our 2021 Palisade Calligraphy. Our car uses the Standard-class Gen5W Navigation platform updated to the October 2023 LX2.USA.S5W_M.V011.005.231215 update. No one was able to help resolve this issue for us, including the dealership.

The website clearly indicates that wireless Android Auto and Apple Carplay are now supported (even had an exclamation '!' point) by the October 2023 update. Other customers are also complaining about this regarding newer models and years. After researching the problem with a supervisor or other associates, the phone tech finally came back on and admitted they have never been able to get the feature to work for anyone and declared it is actually not a working feature, despite the website and Hyundai tutorial videos illustrating the feature. They have no explanation as to why the website still lists the feature?

This is extremely frustrating since there are no explanations, links, or footnotes that disclose the reasons for this problem nor any models or years that may or may not support the features listed in the update. Where do you go when the manufacturer, technical support, and dealerships cannot give you a competent answer?

Mine works as advertised

@nikhilarni Hyundai confirmed that this will be fixed in their Spring update (2024) and that the fall update (2023) had few issues for some models.

Not available on my 24 Palisade Calligraphy....was told by my dealer that there is an issue between Hyundai and Apple as to who owns?....controls?....the maps

I have a brand new 2024 Palisade SEL with the Premium package. Last night I updated the software to the latest version. I cannot get the wireless Android Auto to work. I'm following the instructions provided with the update that clearly state that the update allows for the wireless connection, but no luck. I'd prefer to not have my phone tethered to the USB port. If anyone has a 2024 Palisade (any model) and has gotten the wireless Android Auto to work, PLEASE share in detail how you did it.

please share how you do it .... and some screenshots if possible. ty

New member here. Just picked up my 2025 AWD Calligraphy. I can’t speak to the experiences of prior model years, but there is certainly no wireless Apple CarPlay (or Android Auto) on this car. That was a minor disappointment for me, as my other cars have had it, and my daughter’s 2022 Kona has it! But it didn’t keep me from buying the car. (Same with power folding mirrors; seriously Hyundai?)

In my research about some occasional connectivity problems in my daughter’s car during a cross country road trip together this summer—the Kona really is a great little car—I learned that there have been repeated and numerous problems with wireless and wired ACP in several Hyundai models. We had occasionally inexplicable losses of connection with both phones wired and wireless. When I discovered that the Palisade still did not have wireless ACP, I shrugged and thought “maybe on their primo car, Hyundai didn’t want to hear their customers complaining about something they couldn’t get to work reliably.” I don’t know. I can’t believe it has anything to do with maps/software licensing, since they offer wired ACP without legal issues and wireless in some cars. And my otherwise-quite-good-dealer/service department could only acknowledge the known reliability problems in several models. In other cars I have owned and/or rented, I will say that wireless ACP generally works well, but never as completely reliably as wired ACP.

I will give props to Hyundai for the native infotainment system. Although the Palisade doesn’t have the latest HW/SW combo that the 2024 Santa Fe does—almost went that route but preferred the extra room for car camping—the Palisade is still very good. Navigation is excellent, and it integrates extremely well with my iPhone over Bluetooth. Much better in that regard than my Audi e-tron GT (likewise, the Palisade HUD puts the Audi to shame). And while the Audi has good wireless ACP, if I really want full ACP in the Palisade, I keep a short coiled USB-A to C cord in my console (again, seriously Hyundai, USB-A?). There are three reasons I like to run ACP:

1. Apple Watch haptic notifications during navigation (but the Palisade HUD has me thinking I just may not care as much about that);
2. Apple messages interactivity with on screen notifications, though I can still hear and respond to Messages through Siri without connecting ACP;
3. Being able to run Waze in the background or foreground. In the background, I still get Waze’s superior police, traffic, and road hazard alerts, and can quickly switch to it if I need to. And in the foreground as primary navigation, Waze is still the best at finding the shortest route, even if only by 15 seconds. 😉

Sorry for being so long winded on my first post. But this is, to me, a very interesting issue.